Welcome Center POS Guide

Overview

Staff should use this system for three things only: record sales, record any teacher cash withdrawals in the drawer log, and download and send the daily POS report to Slack.

DO Record every sale Record every withdrawal Send report every day

DON'T Do not skip notes Do not give cash without logging it Do not share logins

I understand the POS is for sales and drawer tracking. I understand teacher payouts must be recorded as drawer withdrawals with a note. I understand I must download and send one POS report to Slack every day.

Start of Shift

1

Open the POS login page

Open Chrome and go to the POS address used by the Welcome Center.

https://pos.sammakarunabeachresort.com/vitepos

2

Log in with your own username and password

Every staff member must use their own login. Do not use another staff member’s account.

3

Select the correct outlet and counter

Outlet: Welcome Center
Counter: Main Counter or your assigned counter

4

Enter with the current drawer

Click Go With Current Drawer.

5

Check the opening cash

Make sure the cash shown in the drawer matches the real cash physically in the drawer. If it does not match, tell the manager immediately before starting sales.

Making a Sale

In POS mode, sales should be simple: choose a category, choose a product, take payment, print the slip, and complete the order.

1

Select the correct category

Choose the category first so the correct products appear. Examples may include Yoga Classes, Packages, Breathwork, and Tantra Programs.

2

Click the product

When you click the product, it appears in the cart on the right side.

3

Check the cart

Confirm the correct product is selected
Confirm quantity is correct
Confirm the total amount is correct

4

Click Pay Now

This opens the payment screen.

5

Select payment method

Choose the correct payment method: Cash.

6

Print customer slip (MANDATORY)

After payment is received, you must print the slip for the customer.

Click the Print button
Give the printed slip to the customer

This slip is checked during class check-in. Every customer must receive a printed slip.

7

Complete the order

After printing the slip, click the button to finish the order.

I will print a slip for every customer after payment. I understand the slip is required for class check-in verification.

Payments

Payment Type	What Staff Must Do
Cash	Take the money, place it in the drawer immediately, give the correct change, then complete the order.

Always confirm the payment method before completing the order. If the wrong payment method is chosen, the report will be wrong.

Teacher Payouts

Teacher payouts must not be entered as negative products or fake sales. They must be recorded as drawer withdrawals with the teacher payout and the teacher name in the note.

1

When a teacher takes cash, open the drawer log or withdrawal option

Use the cash drawer function inside POS to record the money leaving the drawer.

2

Enter the exact amount withdrawn

Record the real amount the teacher took. Do not estimate.

3

Add a clear note

The note must include both teacher payout and the teacher name. Use one of these exact note styles:

Teacher payout - Yoga - [Teacher Name]
Teacher payout - Tantra - [Teacher Name]
Teacher payout - Breathwork - [Teacher Name]

4

Save the withdrawal immediately

Never give cash first and plan to record it later. Record it at the same moment the cash leaves the drawer.

I will record every teacher payout as a drawer withdrawal. I will always add the teacher name in the note. I will never use fake products or negative prices for payouts.

Closing Shift

1

Finish all open sales

Make sure there are no incomplete customer transactions left open.

2

Count the cash in the drawer

Count all physical cash before closing.

3

Compare physical cash to the system

The drawer should match the sales and withdrawals recorded during the day.

4

Report mismatches immediately

If cash does not match, do not hide it and do not guess. Tell the manager immediately.

Daily Report to Slack

Staff do not need to build the report manually. Staff only need to go to the daily report, download it, and send it to Slack.

1

Open the daily report

Go to the daily report section in POS.

2

Download the report

Download the report file.

3

Send it to Slack

Upload the downloaded file to the correct Slack channel.

I know how to open the daily report, download it, and send it to Slack. I will send one report to Slack every day.

Important Rules

Always

Use your own login
Select the correct outlet and counter
Record every sale properly
Record every teacher payout as a drawer withdrawal with the teacher name in the note
Send the daily report to Slack

Never

Share your password
Give cash without logging the withdrawal
Use negative products for payouts
Skip the end-of-shift cash check
Skip the report upload

Troubleshooting

Problem	What To Do
POS not loading	Refresh the page with `Ctrl + F5`. If still broken, inform the manager.
Wrong product selected	Fix it before completing the payment.
Cash does not match	Recount the drawer, check withdrawals, then report the issue immediately.
Cannot find a product	Use the category filters or search bar.
Teacher took cash already	Enter the withdrawal immediately with the correct amount and note.